We’re delighted to announce that Home County Rentals have been awarded The British Property Award for ‘Best Lettings Agency in Harpenden’. This is a huge achievement and really shows how hard the team have been working. We’re also extremely proud to announce that we we were shortlisted for the Negotiator Awards 2018.
On receiving the award, The British Property Awards stated “the HCR team performed outstandingly throughout the extensive judging period, which focused on customer service levels.”
The British Property Awards offers agents throughout the UK the opportunity to compare their service against their local, regional and national competition. “Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace”.
To judge fairly, the award providers do not charge for entry to ensure maximum participation. Their team personally mystery shop every estate agent in the local region against a set of 25 criteria to obtain a balanced overview of their customer service levels. This means the team were completely unaware that they were being scrutinised.
Robert McLean from The British Property Awards said: ‘Our award has been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition’.
Director Liz Sibley explains what winning the award means for the team, ‘we’re delighted to have won this prestigious award in a highly competitive industry and thank you to everyone for your continued support.’
The Negotiator Awards
Established in 2008, The Negotiator Awards has become the most prestigious awards ceremony for the UK residential estate and letting agency industry. Estate and letting agents enter the awards via application, which is then reviewed by a team of experts. We were absolutely delighted to hear that we were shortlisted for the awards and got to attend the amazing Gala event hosted by Julian Clary yesterday evening. However, we unfortunately didn’t win an award this year but we will be applying again next year! So, watch this space…